Terms and Conditions of Sale

Last updated: [Date]

These Terms and Conditions of Sale govern all purchases made through the hudsonjamie online shop. The shop is operated by [Legal Business Name], located at [Registered Address], registered under number [Company Registration Number], with VAT number [VAT Number, if applicable]. Contact: [Customer Service Email].

By placing an order, the customer confirms that they have read and accepted these Terms and Conditions.

Article 1 – Products

The essential characteristics of each product are displayed on its product page. Product images are provided for illustration purposes and may differ slightly from the delivered product, particularly in color or appearance.

Products are offered subject to availability. If a product becomes unavailable after an order has been placed, hudsonjamie will notify the customer and refund any amount paid for the unavailable product.

Article 2 – Prices

Prices are shown in the currency displayed at checkout and include applicable taxes unless otherwise stated. Delivery charges, customs duties, import taxes, and any other applicable fees are displayed or disclosed before the customer confirms the order.

hudsonjamie may change its prices at any time. The price charged is the price displayed and accepted by the customer when the order is submitted. In the event of an obvious pricing or technical error, hudsonjamie may cancel the affected order and issue a full refund.

Article 3 – Orders

To place an order, the customer must select the products, provide accurate billing and delivery information, choose an available payment and delivery method, and confirm the order.

Submitting an order constitutes an offer to purchase. An order becomes binding only after hudsonjamie sends an order confirmation by email. Customers must review their order details before completing payment.

hudsonjamie reserves the right to refuse or cancel an order for legitimate reasons, including product unavailability, suspected fraud, payment refusal, inaccurate customer information, misuse of promotional offers, or an obvious pricing error. Any payment collected for a cancelled order will be refunded.

Article 4 – Payment

Payment is due in full at the time of purchase. Accepted payment methods are displayed at checkout and may include credit cards, debit cards, and other payment methods supported by Stripe.

Payments are securely processed by Stripe and, where applicable, other payment service providers. hudsonjamie does not directly store complete payment card details. Payment information is handled in accordance with the payment provider’s security and privacy standards.

By submitting payment information, the customer confirms that they are authorized to use the selected payment method and authorizes the applicable charge, including any taxes and delivery fees disclosed at checkout.

If payment is declined, incomplete, reversed, or identified as potentially fraudulent, the order may be suspended or cancelled. The transaction may appear on the customer’s statement under the descriptor shown during checkout or as HUDSONJAMIE.

Article 5 – Delivery

Available delivery methods, costs, and estimated delivery times are displayed at checkout. Orders are delivered to the address provided by the customer. The customer is responsible for ensuring that the delivery information is complete and accurate.

Delivery times are estimates unless a specific guaranteed date is expressly stated. hudsonjamie is not responsible for delays caused by events beyond its reasonable control, including carrier delays, customs procedures, severe weather, strikes, or incorrect delivery information.

If a parcel is returned because of an incorrect address, refusal, or failure to collect it, the customer may be responsible for reasonable reshipping or return costs.

Customers must inspect their order promptly after delivery and report any missing, damaged, or incorrect product in accordance with Article 8.

Article 6 – Right of Withdrawal and Returns

Where consumer law provides a statutory right of withdrawal, the customer may withdraw from the purchase without giving a reason within fourteen (14) days from the date on which the customer, or a person designated by the customer, receives the product.

To exercise this right, the customer must send an unambiguous withdrawal request before the withdrawal period expires to [Returns Email], stating the order number, name, contact details, and products being returned.

The customer must return the products within fourteen (14) days after notifying hudsonjamie of the withdrawal. Products must be returned complete and, where reasonably possible, in their original condition and packaging. The customer may handle a product only to the extent necessary to establish its nature, characteristics, and proper functioning.

Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, the customer is responsible for direct return shipping costs. Returns must be sent to: [Return Address].

Refunds will include the purchase price and the cost of the least expensive standard delivery option offered at the time of purchase. Additional costs resulting from the customer’s choice of a more expensive delivery method are not refundable.

Refunds will be issued to the original payment method within fourteen (14) days after hudsonjamie receives the withdrawal notice. hudsonjamie may withhold the refund until the returned products are received or the customer provides evidence that they have been sent back, whichever occurs first.

The right of withdrawal does not apply where excluded by law, including for personalized or custom-made products, sealed products unsuitable for return for health or hygiene reasons once unsealed, perishable goods, or digital content supplied immediately after the customer’s express consent and acknowledgment that the right of withdrawal will be lost.

Article 7 – Guarantees

Products are covered by all mandatory statutory guarantees applicable to consumers, including guarantees relating to conformity, quality, and hidden defects. These statutory rights apply independently of any commercial warranty offered by hudsonjamie or a manufacturer.

If a product is defective, damaged, or not as described, the customer may be entitled to repair, replacement, price reduction, cancellation, or a refund, depending on applicable law and the circumstances.

Damage caused by normal wear and tear, misuse, improper care, accidents, unauthorized modification, or failure to follow product instructions is not covered unless otherwise required by law.

Article 8 – Complaints and Refund Requests

Questions, complaints, and refund requests may be submitted to [Customer Service Email] or sent to [Postal Address]. The customer should provide their name, order number, a description of the issue, and, where relevant, supporting photographs or documents.

hudsonjamie will acknowledge and review complaints within a reasonable period and will seek to provide an appropriate solution in accordance with these Terms and applicable consumer law.

Customers should contact hudsonjamie before initiating a payment dispute or chargeback so that the issue can be investigated and resolved. This does not limit any legal rights available to the customer.

Article 9 – Liability

hudsonjamie is responsible for the proper performance of its obligations under the sales contract, subject to applicable law. hudsonjamie will not be liable for failure or delay caused by circumstances beyond its reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud, willful misconduct, death or personal injury caused by negligence, or mandatory consumer rights.

Article 10 – Personal Data

Personal data collected in connection with orders is used to process payments, fulfill orders, provide customer support, prevent fraud, and comply with legal obligations. Payment data may be shared with Stripe